Slot Phone Swap
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Use only the SIM tray that came with your device. For example, a SIM tray from an iPhone 6s will not fit in an iPhone 7.
iPhone
Find your model below to locate the SIM tray. To pop open the SIM tray, insert a paper clip or a SIM-eject tool into the hole beside the tray. Push in, towards the iPhone, but don’t force it. If you're having difficulty ejecting the SIM tray, take your device to your carrier or an Apple Store for help.
After you remove your SIM card from the tray, notice the notch in one corner of the new SIM card. Place the new SIM card into the tray—it will fit only one way, because of the notch. Then insert the tray into the device completely and in the same orientation that you removed it. The tray also fits only one way.
Find the SIM tray on the right side:
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone 11
- iPhone XS
- iPhone XS Max
- iPhone XR
- iPhone X
In China mainland, the SIM tray on iPhone 11, iPhone XR, iPhone XS Max, iPhone 11 Pro, and iPhone 11 Pro Max can hold two nano-SIM cards.
- iPhone SE (2nd generation)
- iPhone 8 Plus
- iPhone 8
- iPhone 7 Plus
- iPhone 7
- iPhone 6s Plus
- iPhone 6s
- iPhone 6 Plus
- iPhone 6
- iPhone SE (1st generation)
- iPhone 5s
- iPhone 5c
- iPhone 5
- iPhone 4s
- iPhone 4 (GSM model)
Find the SIM tray on the top:
- iPhone 3GS
- iPhone 3G
- Original iPhone
iPad
Slot Phone Swap App
Find your model below to locate the SIM tray. To pop open the SIM tray, insert a paper clip or a SIM-eject tool into the hole beside the tray. Push in, towards the iPad, but don’t force it. If you're having difficulty ejecting the SIM tray, take your device to your carrier or an Apple Store for assistance.
After you remove your SIM card from the tray, notice the notch in one corner of the new SIM card. Place the new SIM card into the tray—it will fit only one way, because of the notch. Then insert the tray into the device completely and in the same orientation that you removed it. The tray also fits only one way.
Find the SIM tray on the right side, near the bottom:
- iPad Pro 11-inch
- iPad Pro 12.9-inch (3rd generation)
Find the SIM tray on the right side, near the bottom:
- iPad Pro 12.9-inch (2nd generation)
- iPad Pro 12.9-inch (1st generation)
- iPad Pro (10.5-inch)
- iPad Pro (9.7-inch)
- iPad (8th generation)
- iPad (7th generation)
- iPad (6th generation)
- iPad (5th generation)
- iPad Air (3rd generation)
- iPad Air 2
- iPad Air
- iPad mini (5th generation)
- iPad mini 4
- iPad mini 3
- iPad mini 2
- iPad mini
Find the SIM tray on the left side, near the top:
- iPad (4th generation)*
- iPad (3rd generation)*
- iPad 2 Wi-Fi + 3G (GSM model)*
*When you insert your paper clip or included SIM-eject tool, use a 45° angle
On iPad Wi-Fi + 3G, you can find the SIM tray on the left side, near the bottom.
Slot Phone Prices
Learn more
- Learn how to import contacts from your SIM card to your iPhone.
- Since your Voicemail messages might not be available after you swap a SIM card, learn how to save Voicemail messages.
- Find out which SIM card your device uses.
How Metro® by T-Mobile Helps Customers Fight Account Takeover Fraud
There is no doubt that wireless technology and device innovation have transformed our day-to-day lives, changing the way we work, play and stay in touch with family and friends.
Nowadays, mobile devices are more than phones — they’re where we do our banking, how we work when away from the office, how we shop and consume entertainment with movies, music and news on the go.
This shift in consumer and business behavior means there is increasingly more value attached to our devices than just the initial price tag. The applications used on our devices — and the information accessed through them — are extremely valuable and, unfortunately, increasingly attractive to criminals and fraudsters who want access to our information.
Account takeover fraud occurs when a criminal takes control of a wireless customer’s account and phone number so they can send and receive calls and texts as if they were the customer. The goal is often gaining access to the customer’s financial, email and social media accounts, and wireless phone numbers are usually targeted as the first step because many platforms and apps rely on a one-time PIN sent via text or phone call to authenticate their customers. These are criminal attacks and it’s an industry-wide problem that many are working hard — individually and collectively — to prevent.
Does Slot Swap Phone
Understanding the Different Types of Account Takeover Fraud
SIM swap fraud
Swapping the line assigned to a SIM card between devices is a legitimate service that allows customers to upgrade or replace a lost or stolen device. SIM swap fraud happens when a customer’s phone number is assigned to a new SIM card and mobile device without their knowledge or consent. Fraudsters may use the victim’s personal information or mobile account information, including phished passwords or fake IDs, to impersonate the real customer and make the SIM card change.
Port out fraud
Porting a phone number occurs when a customer chooses to change carriers but wants to keep their number. Allowing customers to port their numbers is a legitimate practice and an important freedom that helps customers choose carriers and plans that best suit their needs. Fraudulent porting happens when a fraudster gains access to the victim’s mobile account information, often by phishing the account password, to port the victim’s number to a new account at a new carrier.
What Metro by T-Mobile is Doing to Keeping Customer Accounts Safe
There is no silver bullet when it comes to data security and Metro by T-Mobile is constantly evolving its safeguards to respond to new risks and new ways used to commit fraud, including:
- Working with law enforcement and security experts to learn about new fraud techniques to anticipate new threats.
- Conducting extensive training of Care reps on how to spot scams and using the latest processes and protections available for customers.
- Continuously planning, testing, and implementing a variety of technical improvements to identify and respond to risks and fraud attempts.
How Customers Can Protect Their Accounts
All Metro by T-Mobile accounts are protected by an 8 digit PIN. A customer’s number cannot be ported without verification of that PIN. We also use this PIN to authenticate customers when they call Care.
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Having a strong and complex PIN that is frequently changed and can’t be easily guessed or obtained is a simple effective way to secure an account. For the vast majority of customers, this is a reasonable level of protection.
(Note: If a customer believes someone has made unauthorized changes to their account, they should call Metro by T-Mobile immediately, either by dialing 611 from a Metro by T-Mobile phone or by calling is 1-888-METRO-8 (863-8768) from any device. Metro by T-Mobile also supports law enforcement investigations of specific fraud cases.)
Additional Steps Worth Taking
Remember, Metro by T-Mobile does not control how third-party services and apps, including social media platforms, banking and financial institutions, email providers and other services authenticate their customers. These service providers may control your sensitive and valuable information. To understand the protections available on those platforms, customers should work directly with those providers.
For answers to any questions about any of the above, Metro by T-Mobile and Metro by Metro by T-Mobile customers can dial 611 directly from their mobile to reach a Customer Care representative 24/7.